Privacy Policy
We at Digital Flame are committed to the privacy of our customers and take every measure that we believe would help in safeguarding the data. When you provide us with your information, you trust us with it. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it when you’re using Digital Flame services, including the Digital Flame mobile application and Digital Flame website (collectively, the “Services”). It is also compliant with GDPR and Cyber laws of other nations and is safe for users who are data-subjects of European Union or any other country where we operate including India.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, if the changes are significant, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.
What does it Cover?
Our Privacy Policy covers how we treat the personally identifiable information that we collect when you visit our website or when you use our services. It also covers how we acknowledge any personally identifiable information that third parties share with us.
This Privacy Policy governs the manner in which the site Digital Flame collects, uses, maintains and discloses information collected from users of the www.digitalflame.in website (“Site”). This privacy policy applies to the Site and all products and services offered by Digital Flame.
Scope of Privacy Policy
This Privacy Policy applies to Information, data / any hard copy/ electronic record that may be collected /shared/ analyzed and/or stored by Us.
This Privacy Policy shall also be applicable irrespective of whether Our platform has been accessed/availed through a Third-Party source or directly.
Personal Identification Information
We collect personally identifiable information when you register on our website or use our services or visit our website pages. We may also receive personally identifiable information from third parties. When you register with us, we ask for your name, email address, zip code, occupation, industry, and personal interests.
Non-Personal Identification Information
We also automatically receive and record information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
Web Browser Cookies
Our Site may use “cookies” to enhance User experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How We Use Collected Information
Our Site may use “cookies” to enhance User experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
We use this information for the following
- To customize the content you see.
- To fulfill your requests for certain services.
- To contact you about services.
- To share your information with third parties: We may share or sell information with third parties for marketing or other purposes.
- To send periodic emails.
We will not under any circumstances sell your information unless
- We have your consent to share the information.
- We find that your actions on our website violates the terms of services.
- Upon written request by the entities such as regulatory authorities and affiliated or partner companies.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing Your Personal Information
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
Children’s Online Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to this Privacy Policy
Digital Flame has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Acceptance of these Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Device information
As described below, we collect information from and about the computers, phones and other web-connected devices you use that integrate with our Services, and we combine this information across different devices you use. For example, we use information collected about your use of our Services on your phone to better personalize the content (including ads) or features that you see when you use our Products on another device, such as your laptop or tablet.
Information we obtain from these devices includes
Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviours performed on the device, such as whether a window is foreground or background, or mouse movements (which can help distinguish humans from bots).
Identifiers: unique identifiers, device IDs and other identifiers, such as from games, apps or accounts that you use, and Family Device IDs (or other identifiers unique to Digital Flame Products associated with the same device or account).
Device signals: Bluetooth signals, information about nearby Wi-Fi access points, beacons and mobile phone masts.
Data from device settings: information that you allow us to receive through device settings that you turn on, such as access to your GPS location, camera or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things such as help you stream a video from your phone to your TV.
Cookie data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in Digital Flame Cookies Policy.
Compulsory Outbound Communication
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email or communicate so through other contact details you give us. Generally, users cannot opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account, to suggest relevant services/ venue partners/ vendors to them and/or to reply to their queries. We may do so via email, fax or phone as per convenience.
Research and development
We use the information we have to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.
Promote safety, integrity and security.
We use the information that we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our Services, and promote safety and security on and off Digital Flame Services For example, we use data that we have to investigate suspicious activity or violations of our Terms or Policies, or to detect when someone needs help. To learn more, visit Digital Flame Security Help Centre and Security Tips.
Communicate with you.
We use the information that we have to send you marketing communications, communicate with you about our Services and let you know about our Policies and Terms. We also use your information to respond to you when you contact us.
New owner
If the ownership or control of all or part of our Services or their assets changes, we may transfer your information to the new owner.
Sharing with third-party partners
We work with third-party partners who help us provide and improve our Services or who use Digital Flame Business Tools to grow their businesses, which makes it possible to operate our companies and provide services to people around the world. We don’t sell any of your information to anyone and we never will. We also impose strict restrictions on how our partners can use and disclose the data we provide.
Service providers
We provide information and content to service providers who support our business, such as by providing technical infrastructure services, analysing how our Services are used, providing customer service, facilitating payments or conducting surveys.
How will we notify you of changes to this policy?
We’ll notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our Products.
How to contact Digital Flame with questions
You can learn more about how privacy works on Digital Flame. If you have questions about this Policy, you can contact us as described below. We may resolve disputes that you have with us in connection with our Privacy Policies.
You can contact us online or by writing to: info@digitalflame.in
or contact our number : +91 9028279772